What is APM? Overview, Common Terms, and 10 Critical APM Features

Friday, October 14th 2022.

Continually optimizing the end-users’ actual experience of your application’s performance, reliability, speed, and functionality is not merely a minor footnote in the annals of APM—it’s the moral of the story. With the right performance monitoring tools, issues like these can be identified and pinpointed anywhere—whether in the mobile device or client browser, or in the web layer, application layer, API layer, network, database, or mainframe backend. An easy-to-use and interactive APM dashboard can reveal specific bottlenecks, as well as what lies beneath. Synthetic-user testing can explore potential glitches across your software architecture, while root-cause analysis can drill down to the specific line of code where a problem gets its start. Full-stack monitoring allows you to monitor your entire infrastructure from end to end in just this way — encompassing everything from infrastructure health to application performance and even the end-user experience.

However, a platform that is purpose-built for cloud-native environments and uses a simple, automated deployment model, like Dynatrace, can offer broad technological coverage across the full stack, including those bespoke point solutions. This broad-spectrum observability provides a macro-level view across multiple environments to provide continuous discovery, and the applications that run on them, and proactive anomaly detection prioritized application performance management (APM) by business impact. APM gives businesses increased visibility and intelligence into the performance of applications and their dependencies to detect and pinpoint application performance issues before real users are impacted. APM delivers an impressive and expanding list of technical benefits and business benefits. These days, application performance management is no longer only for the ops teams and sysadmins of the world.

What does Application Performance Management mean

Knowing your server CPU or average response of your webserver is important and helpful, but APM aims to go way deeper. The ultimate goal – and the future of APM and IT operations – is to combine observability with artificial intelligence for IT operations, or AIOps, to create self-healing, self-optimizing infrastructure. Digital experience monitoring gathers performance metrics – such as load time, response time, uptime, downtime – from the user interface on the end-user device. (This used to be be called end-user experience monitoring, but was broadened to acknowledge that non-human entities, such as robots or other software components, also interact with the application and have performance expectations of their own).

While not everything can be tracked, what matters is that measurements reflect the contributions of the employee. If the employee doesn’t buy into the measurements, they won’t inspire them to perform at their best. To get the best performance from employees, managers have to help them feel engaged in the work and committed to the success of the organization.

Team Cohesion as an Input into Employee Performance

Dave has extensive digital marketing experience working both client-side as well as with leading global agencies. Dave has a passion for technical analysis, coding, search, social media strategies, website development, and design. With this, he is able to translate complicated theories into a simplified perspective. A self-confessed geek, published musician, coffee addict, and sporting tragic, his perspective is rarely boring. Transaction traces makes this a lot easier by being able to see details about exactly what is happening in your code and how that affects your users. If you want to measure the performance of a web application, it is pretty trivial to parse the access logs and get an idea of how long web requests take.

What does Application Performance Management mean

Application performance monitoring is the practice of tracking key software application performance metrics using monitoring software and telemetry data. Practitioners use APM to ensure system availability, optimize service performance and response times, and improve user experiences. Application performance management is the collection of tools and processes that enable IT organizations to ensure the availability of their software applications and meet customer expectations. Monitoring data is an essential part of application performance management, as it gives teams the insight they need to identify areas in need of optimization and prioritize tasks effectively. In this article, we’ll discuss why application performance management is important, how it can increase your visibility into dynamic and distributed systems, and what to consider when choosing an application performance management solution. To alleviate the first problem application service management provides an application-centric approach, where business service performance visibility is a key objective.

Learn More in the Library’s Blogs Related to Performance Management

Instead of waiting for an annual appraisal, managers and employees should engage actively year-round to evaluate progress. Employees should have a say in what types of new things they learn and how they can use their knowledge to the company’s benefit. Performance management focuses on accountability and transparency and fosters a clear understanding of expectations. Vikki Velasquez is a researcher and writer who has managed, coordinated, and directed various community and nonprofit organizations. She has conducted in-depth research on social and economic issues and has also revised and edited educational materials for the Greater Richmond area.

The Gartner Magic Quadrant for Application Performance Monitoring, a leading industry report on APM, provides a clear definition of APM’s core capabilities as they have matured. The last thing we ever want is for a user to contact us and tell us that our application is giving them an error or just blowing up. As developers, we need to be aware of any time this occurs and constantly watching for them.

However, ensure you are focusing on the correct traits rather than being picky about things that don’t matter. The key to finding excellent candidates is to embrace a diverse workforce. Diversity in the workforce means multiple benefits from more than one perspective. A diverse workforce means the challenges are unique to the makeup of individuals on your team.

What Does Diversity in the Workforce Mean?

It should provide a real-time view of the J2EE and .NET stacks, tying them back to the user-defined business transactions. A robust monitor shows a clear path from code execution (e.g., spring and struts) to the URL rendered, and finally to the user request. Since DDCM is closely related to the second dimension in the APM model, most products in this field also provide application discovery dependency mapping as part of their offering. The use of APM is common for Web applications, which lends itself best to the more detailed monitoring techniques.

What does Application Performance Management mean

Server metrics like CPU and memory are interesting, but for developers, application metrics can be a lot more valuable for true application performance monitoring. Developers need to monitor metrics around things like garbage collection, request queuing, transaction volumes, page load times, and much more. Developers can monitor a wide variety of Windows Performance Counters and JMX MBeans.

What are the Objectives of Performance Management?

Because performance management establishes concrete rules, everyone has a clearer understanding of the expectations. Employees are not trying to impress a manager by doing some random task, and managers aren’t worried about how to tell employees that they are not performing well. Managers can use performance management tools to adjust workflow, recommend new courses of action, and make other decisions that will help employees achieve their objectives. For example, the manager of a sales department gives staff target revenue volumes that they must reach within a set period. In a performance management system, along with the numbers, the manager would offer guidance gauged to help the salespeople succeed. Performance-management programs use traditional tools such as creating and measuring goals, objectives, and milestones.

Active monitoring, on the other hand, consists of synthetic probes and web robots predefined to report system availability and business transactions. Active monitoring is a good complement to passive monitoring; together, these two components help provide visibility into application health during off-peak hours when transaction volume is low. Since the first half of 2013, APM has entered into a period of intense competition in technology and strategy with a multiplicity of vendors and viewpoints.

Expectations include results—the goods and services an employee produces; actions—the processes an employee uses to make a product or perform a service; and behaviors—the demeanor and values an employee demonstrates at work. End-to-end tracing enables frontend and backend teams to leverage the same data when troubleshooting user-facing errors and optimizing their applications. Working with IBM, you’ll have access to AI-powered automation capabilities, including prebuilt workflows, to make every IT services process more intelligent, freeing up teams to focus on the most important IT issues and accelerate innovation. Database monitoringsamples performance of SQL queries or procedures, in addition to the datase monitoring provided by application monitoring agents. You don’t have to follow the model of other companies when incorporating diversity. If you already have a racially diverse workforce, you may need to focus on gender diversity or vice versa.

  • It involves every single employee in a business, each with their own specific roles and goals.
  • If an application is experiencing elevated latency, engineers can analyze trace and code profiling data to quickly isolate and remediate bottlenecks.
  • Some vendors have put a huge focus on making their products affordableand very easy to use so they can be available to the development and operations teams of all sizes.
  • Real user monitoring, or RUM, is another important feature of APM that developers need to fully monitor their applications.
  • The tools involved in application performance management offer different vantage points on how an application is serving its end users, which enables developers to make frontend and backend optimizations accordingly.

Diversity in the workforce can mean benefits and challenges for your company. Implementing a diversity program is not a simple process, but companies with a more diverse workforce find their employees more productive. Crucial capabilities of a modern APM platform include AI and continuous automation. APM platforms provide a single integrated platform using AI and automation to deliver a precise, context-aware analysis of the application environment.

Operations Bridge

It includes setting individual expectations, providing coaching and feedback to help employees improve, and measuring and evaluating performance over time to use in future decision-making. In contrast to annual appraisals, performance management is a much more dynamic and involved process. While appraisals are still preferred by some HR and management teams, performance management is slowly becoming the norm. User experience management is a subcategory that emerged from the EUE dimension to monitor the behavioral context of the user. UEM, as practiced today, goes beyond availability to capture latencies and inconsistencies as human beings interact with applications and other services. UEM is usually agent-based and may include JavaScript injection to monitor the end-user device.


This would give you an idea about overall performance and which pages are slow. Website contains over terms with easy-to-understand definitions in multi languages. Goals are reviewed, and if necessary, the employee receives further direction and support. This step is extremely important for maintaining a dialogue with employees and leveraging their success.

As such, IT organizations need to leverage an array of monitoring tools in order to increase their system’s observability and effectively manage its performance. Developers, for instance, can use popular APM software suites to collaborate more effectively with operations teams, manage the quality of their work through code-level troubleshooting, and monitor project progress with easily generated reports. Testers can use APM software to increase their testing accuracy, quickly identify performance bottlenecks, and conduct load testing on application components and APIs to ensure consistent performance under stress. Ops personnel can conduct synthetic testing across web, mobile, desktops, and APIs, striving to ensure a quality user experience by detecting performance problems before they ever land downstream. And last but not least, business leaders can use APM solutions to manage web transactions effectively while protecting online revenue from periodic performance hiccups. Using the same APM results means that the entire production team can work from the same data, share discoveries with each other, and collaborate more closely to reduce the time-to-market for any dev project.

Even if the development team is just developing applications for internal use, IT’s reputation is still on the line. The last thing you need is for your customers to be performing the QC role. But before I talk about APM, it’s occurred to me that the industry doesn’t always standardize its usage of the term. While it’s true that you can’t manage what you can’t see, it’s equally true that you need to be able to manage what you do see.

While setting clear goals is an essential step for any performance management system, those alone aren’t enough. As you can see, all five stages of the process work together and support each other to achieve effective performance management. Here, the employee receives feedback on performance and new plans for further development can be outlined.

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